bh999e Privacy Policy
Your personal information is our highest priority. In this policy we have described in detail how bh999e collects, stores, and protects your information.
1 Introduction and Scope of Policy
bh999e ("we", "our", "platform") is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy describes what types of information we collect, how we use it, and what your rights are.
This policy applies to the bh999e website (https://bh999e.cam), its mobile version, and all associated services. By using our platform, you are considered to have agreed to this policy.
This policy may be updated from time to time. For any changes, we will update the "Last Updated" date at the top of the page. For significant changes, we will notify you by email.
2 What Information We Collect
2.1 Registration and Account Information
When you create an account at bh999e, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification — minimum 21 years)
- Password (stored in encrypted form)
- Preferred currency (Bangladeshi Taka / BDT)
2.2 Identity Verification (KYC) Information
To ensure secure financial transactions and prevent fraud, we may request the following documents:
- National ID card (NID) or passport copy
- Proof of current address
- Proof of ownership of payment method (bKash / Nagad / Rocket account details)
2.3 Financial Transaction Information
During deposits and withdrawals we record transaction-related information — transaction amount, time, method (bKash, Nagad, Rocket, bank transfer) and reference number. Full payment card numbers are not stored on our servers.
2.4 Technical and Usage Information
To improve the platform we automatically collect the following information:
- IP address and device information
- Browser type and operating system
- Page view history and session duration
- Information obtained from cookies and tracking technologies
- Game history and betting patterns
3 How We Use Information
The information collected is used for the following purposes:
- Account Management: To ensure registration, login, and account security.
- Service Delivery: For running games, accepting deposits, and processing withdrawals.
- Age and Identity Verification: To ensure only users aged 21 or above can use the platform.
- Customer Support: To provide assistance via 24/7 live chat and email.
- Fraud Prevention: To detect and prevent unauthorized activity.
- Responsible Gaming: To identify potentially problematic gaming behavior and provide support.
- Bonuses and Promotions: To send applicable offers to your account (if consent is given).
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To analyze and improve the user experience.
4 Sharing Information with Third Parties
bh999e never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:
4.1 Service Providers
Trusted third-party partners for payment processing (bKash, Nagad, Rocket, bank transfer), technology services, and customer support will receive only the minimum necessary information and are also bound by a confidentiality agreement.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, legal process, or legitimate request from a competent authority.
4.3 Fraud Prevention
If money laundering or other illegal activity is suspected, the relevant authorities may be notified.
5 Cookies and Tracking Technologies
The bh999e website uses cookies and similar technologies in your browser. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and ensure security — the platform cannot function without these.
- Functionality Cookies: To remember your preferences (language, theme).
- Analytics Cookies: To understand which parts of the platform are used most — all information is collected anonymously.
You can disable cookies from your browser settings, but this may limit some functionality of the platform.
6 Data Security Measures
We have put in place industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption.
- Password Hashing: Passwords are never stored in plain text.
- Firewall and Anti-Fraud System: Continuous network monitoring.
- Access Controls: Only authorized staff can access specific information.
- Regular Security Testing: Regular security audits conducted by third-party experts.
- Data Backup: Secure and encrypted backups are maintained regularly.
While we take every security measure, no system on the internet is completely secure. If you notice any suspicious activity, please contact us immediately.
7 Data Retention Period
We retain your information only for as long as necessary and legally required:
- Active Account Information: For the entire period the account remains active.
- Financial Transaction Records: At least 5 years from the date of the transaction — in accordance with legal and anti-money-laundering requirements.
- KYC Documents: 5 years after account closure, from the time identity verification is completed.
- Game History: 2 years for game management and dispute resolution.
- Log Files: Up to 12 months for security and technical troubleshooting.
After account closure, any additional information beyond legal obligations is securely deleted.
8 Your Rights
You have the following rights regarding your personal information:
8.1 Right of Access
You may request a copy of the information we hold about you at any time.
8.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may correct it.
8.3 Right to Erasure
After legal obligations have been met, you may request that your information be deleted. However, this may not be possible for active accounts or ongoing legal processes.
8.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time.
8.5 Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
9 Protection of Minors
bh999e is for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at registration and is confirmed through identity document verification during the KYC process.
If we receive information indicating that a user is under 21 years of age, we will immediately suspend that account and securely delete all related information.
10 International Data Transfers
Some of our technical infrastructure may operate on servers located outside Bangladesh. In such cases we ensure that:
- Maximum encryption is used during data transfers.
- Adequate data protection measures are in place in the countries to which data is transferred.
- Confidentiality agreements are in place with third-party partners.
11 Policy Changes and Updates
This privacy policy may be updated over time due to changes in law, technology, or business practices. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page.
- Send a notice to your registered email.
- May display an introductory message when you log in to the platform.
Continued use of the platform after an update will be considered acceptance of the revised policy.
12 Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us:
We aim to respond to all privacy-related requests within 30 business days.