bh999e Terms and Conditions
Please read all terms and conditions carefully before using this platform. By registering or playing on bh999e, you are agreeing to these terms.
Table of Contents
- General Terms and Applicability
- Account Registration and Eligibility
- Account Verification and Security
- Deposit and Withdrawal Policy
- Bonuses and Promotional Offers
- Gaming Rules and Fair Play
- Prohibited Conduct and Fraud Prevention
- Account Suspension and Closure
- Limitation of Liability
- Privacy and Data Protection
- Responsible Gaming
- Changes to Terms
- Contact and Dispute Resolution
1. General Terms and Applicability
These terms and conditions ("Terms") form a legal agreement between the bh999e platform and its users. By visiting the bh999e website, creating an account, or using any gaming service, you agree to be bound by all provisions of these Terms.
These Terms apply to all users located in Bangladesh. If you disagree with any part of these Terms, please refrain from using the platform.
bh999e reserves the right to amend, modify, or update these Terms at any time. Changes take effect as soon as they are published on the website. Continued use of the platform will be taken as acceptance of the updated Terms.
2. Account Registration and Eligibility
2.1 Age Requirement
The minimum age to create an account and use gaming services on the bh999e platform is 21 years. Only individuals aged 21 or above may register on this platform. bh999e strictly prohibits gaming by minors.
2.2 One Account Policy
Each individual may create only one account. If a person is found to hold multiple accounts, those accounts will be cancelled and the associated funds may be withheld or forfeited.
2.3 Registration Information
You must provide accurate, complete, and up-to-date information when registering an account. Providing false or misleading information will result in the immediate closure of the account. The following information is required during registration:
- Full name (as per national identity card)
- Date of birth
- Active mobile number
- Email address
- Preferred payment method
2.4 Account Responsibility
You are solely responsible for maintaining the security and confidentiality of your account. Account login details must not be shared with any third party. You are personally responsible for all activity conducted through your account.
3. Account Verification and Security
bh999e may request identity verification from users at any time, particularly before processing a withdrawal. Any of the following documents may need to be submitted for verification:
- Copy of national identity card
- Passport or driving licence
- Recent utility bill (as proof of address)
- Payment method details
If verification documents are not provided within the specified time, the account may be temporarily suspended and withdrawals may be placed on hold.
4. Deposit and Withdrawal Policy
4.1 Deposit Rules
The following payment methods are available for depositing funds on the bh999e platform: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount across all methods is ৳500.
Deposited funds are generally credited to the account instantly. If there is a delay due to a technical issue, please contact our support team via 24/7 live chat.
4.2 Withdrawal Rules
The following conditions must be met for a successful withdrawal:
- Minimum withdrawal amount: ৳1,000
- The account must be fully verified
- Wagering requirements for any active bonus must be met
- Withdrawal requests will be processed using the same method used for the deposit
Withdrawal processing time is generally 30 minutes to 3 hours. Bank transfers may take somewhat longer.
4.3 Fund Security
User funds are held in a completely separate account and are never mixed with operating expenses. All transactions are secured using SSL encryption.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
New users will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus and a total balance of ৳2,500. Depositing ৳8,000 gives you the maximum ৳5,000 bonus and a total balance of ৳13,000.
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25 times (25x). This means you must place bets totalling 25 times the bonus amount before it can be withdrawn. A specific time limit applies to completing the wagering requirement.
5.3 Bonus Terms
- Each bonus offer has its own specific terms
- Bonus funds are for gaming use only — they cannot be withdrawn directly
- Multiple bonuses cannot be combined unless specifically stated in the promotion's terms
- bh999e reserves the right to modify, suspend, or cancel any bonus offer
- If bonus abuse or fraud is suspected, the relevant bonus will be cancelled
6. Gaming Rules and Fair Play
All games on the bh999e platform are conducted on the basis of fair play principles. Game outcomes are determined impartially and there is no room for bias.
6.1 Game Validity
If an incorrect result is displayed in any game due to a technical error or software issue, the result of that round may be declared void and a fresh game may be offered. bh999e reserves the right to cancel any incorrectly displayed winnings caused by a technical error.
6.2 Betting Limits
Each game has its own minimum and maximum betting limits, which are clearly shown in the game interface. Betting limits may vary based on the type and history of the user's account.
6.3 Sports Betting
Betting on cricket, football, and other sports is conducted in accordance with the relevant rules. Participation in match fixing or any manipulation of sporting results is strictly prohibited, and accounts found to be involved in such activity will be closed immediately.
7. Prohibited Conduct and Fraud Prevention
The following conduct is strictly prohibited on the bh999e platform:
- Creating or operating multiple accounts
- Bonus abuse or bonus arbitrage
- Unauthorised access to another user's account
- Money laundering or illegal financial activity
- Hacking, viruses, or use of malicious software
- Attempting to manipulate game outcomes
- Harassing or disturbing other users
- Using bots or automated software
If any of the above conduct is proven, bh999e reserves the right to forfeit the funds in the relevant account and permanently close it. Legal action may be taken in serious cases.
8. Account Suspension and Closure
8.1 Suspension by bh999e
bh999e may temporarily or permanently close an account without prior notice in the following circumstances:
- Breach of these Terms
- Failure to submit verification documents
- Suspicious activity
- Fulfilment of legal obligations
8.2 Account Closure by the User
You may request to close your account at any time. You will be given the opportunity to withdraw any remaining funds before the account is closed; however, if the wagering requirements of an active bonus have not been met, the bonus funds will be forfeited.
9. Limitation of Liability
bh999e provides services on an "as is" basis. bh999e will not be liable for the following:
- Games being interrupted due to internet connectivity issues
- Service disruptions by third-party payment providers
- Loss caused by unexpected technical errors
- Loss caused by the user's own negligence
- Loss resulting from sharing account details with a third party
Where bh999e's liability is acknowledged, the maximum compensation payable will be limited to the total amount deposited by you during the relevant month.
10. Privacy and Data Protection
bh999e is committed to protecting your personal information. Full details of how your information is collected, stored, and used can be found on our Privacy Policy page.
In brief, your information is used for the following purposes:
- Account management and verification
- Payment processing
- Providing customer support
- Fraud prevention and security
- Compliance with legal obligations
Your personal information is not sold or rented to third parties. Information is shared only with trusted partners for the purpose of delivering services.
11. Responsible Gaming
bh999e believes in responsible gaming. We want our users to enjoy gaming as a fun form of entertainment, not as an addiction or problem.
To help you stay in control of your gaming experience, we offer the following features:
- Set deposit limits
- Take a temporary break
- Self-exclusion option
- Review gaming history
To learn more about responsible gaming, visit our Responsible Gaming page.
12. Changes to Terms and Conditions
bh999e reserves the right to change or amend these terms and conditions at any time. In the case of significant changes, users will be notified via the email registered to their account or through a notice on the platform.
Continued use of the platform after updated terms and conditions have been published will be considered as your acceptance of the new terms. If you do not agree to the new terms, please stop using the platform and contact us to close your account.
13. Contact and Dispute Resolution
If you have any questions or complaints regarding these terms and conditions, please contact our customer support team:
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
After a complaint is submitted, our team will get back to you as soon as possible. For complex matters, some time may be needed for investigation, but every complaint is taken seriously.
If a resolution cannot be reached through our internal process, the matter may be settled through neutral mediation.